Terms of Service

This website is operated by Nuvoro Moda. Throughout the site, the terms “we,” “us,” and “our” refer to Nuvoro Moda. Nuvoro Moda offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.


By visiting our website and/or purchasing goods from us, you accept our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including the additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website, including, but not limited to, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Use carefully before accessing or using our website. By visiting or using any part of the website, you agree to these Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not visit the website or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.


New features or new tools added to the current store are also subject to the Terms of Use. The current version of the Terms of Use can be viewed at any time on this page. We reserve the right to update, change or replace any part of these Terms of Use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

By accepting these Terms of Use, you confirm that you are of legal age in the state or province where you live, or that you are of legal age in the state or province where you live and that you have given us permission to allow minor family members to use this website.


You may not use our products for illegal or unauthorized purposes, and you may not violate the laws of your jurisdiction, including but not limited to copyright laws.

You may not transmit any worms, viruses, or other destructive code. Violation of any of the terms will result in immediate termination of your services.


We reserve the right to refuse service at any time and for any reason.

You acknowledge that your content (excluding credit card information) may be transmitted unencrypted and that (a) transmissions may be made over various networks, and (b) changes may be required to comply with technical requirements of networks or connecting devices. Credit card information is always encrypted during transmission over networks.


You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written consent.

The headings used in this Agreement are for convenience only and do not limit or otherwise affect these Terms.

ARTICLE 1 - DEFINITIONS.

The following definitions apply to these Terms:

Withdrawal period: The period within which the consumer may exercise their right of withdrawal;

Consumer: The natural person who is not acting in the course of a profession or business and who enters into a distance contract with a trader;

Date: 05-09-2025

Ongoing transaction: A distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over a certain period of time;

Durable medium: any means that enables the consumer or trader to store information addressed personally to them in a way that allows future consultation and unchanged reproduction.

Right of withdrawal: The option for the consumer to withdraw from the distance contract within the cooling-off period;

Trader: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: a contract concluded as part of a system organised by the trader for the distance sale of products and/or services, whereby one or more means of distance communication are used up to and including the conclusion of the contract;

Means of distance communication: Means that can be used to conclude a contract without the consumer and the trader being in the same room at the same time.

General Terms and Conditions: these General Terms and Conditions of the trader.

ARTICLE 2 - IDENTITY OF THE TRADER

Store name: Nuvoro Moda
Address: Paxtonstraat 3 N, Zwolle, Overijssel, 8013 RP, The Netherlands
Email: info@nuvoro-moda.com
Contact form: here
Telephone: +31657523926
License Number: 36600 

ARTICLE 3 - APPLICABILITY

These General Terms and Conditions apply to every offer from the trader and to every distance contract and distance order concluded between the trader and the consumer.

Before concluding the distance contract, the text of these General Terms and Conditions shall be made available to the consumer. If this is not reasonably possible, the consumer shall be informed, before the distance contract is concluded, that the General Terms and Conditions are available for inspection at the trader’s premises and that they will be sent to the consumer free of charge as soon as possible upon request.

If the distance contract is concluded electronically, the text of these General Terms and Conditions may be provided to the consumer by electronic means in such a way that the consumer can easily store them on a durable medium before the contract is concluded. If this is not reasonably possible, the consumer shall be informed before concluding the distance contract where the General Terms and Conditions can be accessed electronically and that they will be sent free of charge to the consumer by electronic or other means upon request.

Insofar as special conditions for specific products or services apply in addition to these General Terms and Conditions, paragraphs 2 and 3 shall apply accordingly, and in the event of conflicting conditions, the consumer may always rely on the most favourable provision.

If one or more provisions of these General Terms and Conditions are wholly or partially null and void or voidable, the contract and the remainder of these General Terms and Conditions shall remain in force, and the relevant provision shall be replaced without delay in mutual consultation by a provision that approximates the original intent as closely as possible.

Situations not provided for in these General Terms and Conditions shall be assessed in accordance with the “spirit” of these General Terms and Conditions.

Ambiguities regarding the interpretation or content of one or more provisions of our General Terms and Conditions shall be clarified in accordance with the “spirit” of these General Terms and Conditions.

ARTICLE 4 – THE OFFER

If an offer has a limited validity period or is subject to special conditions, this will be clearly stated in the offer.

The offer is non-binding. The trader reserves the right to amend and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader uses images, these represent the products and/or services offered truthfully. Obvious errors or mistakes in the offer are not binding on the trader.

All images, specifications and data in the offer are indicative and cannot be grounds for compensation or cancellation of the contract. The product images are a true representation of the offered products. The trader cannot guarantee that the colours displayed correspond exactly to the actual colours of the products.

Each offer contains information that makes it clear to the consumer what rights and obligations are associated with accepting the offer. This concerns in particular

  • The price, excluding import duties and import VAT. These additional costs are borne by and at the risk of the customer. Postal and/or courier services apply the special scheme for postal and courier services on import. This scheme applies when goods are imported into the destination country of the EU, which is also the case here. The postal and/or courier service will charge the recipient of the goods VAT (possibly together with calculated import costs);
  • any shipping costs;
  • the manner in which the contract is concluded and the actions required;
  • the application or non-application of the right of withdrawal;
  • the method of payment, delivery and performance of the contract;
  • the period for accepting the offer or the period during which the trader guarantees the price;
  • the fee for distance communication, if the costs for using the distance communication technique are calculated on a basis other than the standard rate for the means of communication used;
  • the possible storage of the contract after conclusion and the way in which the consumer can access it;
  • the means by which the consumer can check and, if necessary, correct the information provided in the context of the contract before final conclusion;
  • any language other than Dutch in which the contract may be concluded;
  • the codes of conduct to which the trader is subject and the way the consumer can consult these codes of conduct electronically; and
  • the minimum duration of the distance contract in the event of a transaction with a duration.

Optional: Available sizes, colours and materials.

ARTICLE 5 - CONCLUSION OF CONTRACT

Subject to the provisions of Article 4, the contract is concluded when the consumer accepts the offer and meets the conditions set out therein.

If the consumer has accepted the offer electronically, the company will immediately confirm receipt of the acceptance electronically. As long as receipt of this acceptance has not been confirmed by the company, the consumer may rescind the contract.

If the contract is concluded electronically, the company will take appropriate technical and organisational measures to secure the electronic transfer of data and to ensure a safe web environment. If the consumer can pay electronically, the company will observe appropriate security measures.

The company may, within the legal framework, check whether the consumer can meet their payment obligations, as well as all facts and factors relevant to a responsible conclusion of the contract. If, on the basis of this investigation, the company has good reason not to conclude the contract, it is entitled to refuse an order or request with reasons, or to attach special conditions to the execution.

Upon delivery of the goods or provision of the service, the company will provide the consumer with the following information in writing or in a manner that allows the consumer to store it on a durable medium:

  • The address of the trader’s establishment where the consumer may lodge complaints;
  • The conditions and the manner in which the consumer may exercise the right of withdrawal, or a clear statement that the right of withdrawal is excluded;
  • Information on guarantees and existing after-sales service;
  • The information referred to in Article 4 paragraph 3 of these General Terms and Conditions, unless the trader has already provided this information to the consumer prior to the performance of the agreement;
  • the conditions for terminating the contract if it has a duration of more than one year or is of indefinite duration.

In the case of a long-term contract, the provision of the previous paragraph applies only to the first delivery.

Each contract is concluded subject to sufficient availability of the relevant products.

ARTICLE 6 - RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the right to withdraw from the contract without giving reasons within 30 days. This cooling-off period starts on the day after the consumer or a representative designated by the consumer and known to the trader receives the product.

During the cooling-off period, the consumer must handle the product and its packaging with care. The consumer may only unpack or use the product to the extent necessary to decide whether they wish to keep it. If the consumer exercises the right of withdrawal, they must return the product with all supplied accessories and – if reasonably possible – in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the trader.

If the consumer wishes to exercise the right of withdrawal, they are obliged to notify the company within 14 days of receiving the product. Notification must be made in writing or by email. After the consumer has informed the company of their decision to exercise the right of withdrawal, they must return the product within 14 days. The consumer must be able to prove that the goods delivered were returned on time, for example by providing proof of dispatch.

If the consumer has not declared their withdrawal within the periods mentioned in paragraphs 2 and 3 or has not returned the product to the company, the sale is binding.

ARTICLE 7 - CANCELLATION FEES

If the consumer exercises their right of withdrawal, they shall bear the cost of returning the goods.

If the consumer has paid an amount, the company will refund this amount as soon as possible, but no later than 10 days after the withdrawal, provided the product has already been received by the online shop or clear proof of full return can be supplied.

ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL

The company may exclude the right of withdrawal for the products described in Articles 2 and 3. The exclusion of the right of withdrawal shall only apply if the company has clearly stated this in the offer, at least in good time before the conclusion of the contract.

The exclusion of the right of withdrawal is only possible for products

  • manufactured by the company in accordance with the consumer’s specifications
  • that are personalised
  • that, due to their nature, cannot be returned
  • that can perish quickly or whose expiry date would be exceeded
  • whose price depends on fluctuations in the financial market beyond the trader’s control;
  • newspapers, periodicals and magazines offered as a single issue;
  • audio or video recordings or computer software that have been unsealed by the consumer;
  • hygiene products whose seal has been opened by the consumer.

The exclusion of the right of withdrawal is only possible for services

  • relating to accommodation, transport, catering or leisure activities to be carried out on a specific date or during a specific period
  • where the delivery has begun with the consumer’s express consent before the expiry of the withdrawal period;
  • relating to betting and lotteries.

ARTICLE 9 - PRICES

I reserve the right to change the prices of the products and/or services offered during the validity period of the offer, particularly due to changes in VAT rates.

Contrary to the foregoing paragraph, the company may offer products or services whose prices are subject to fluctuations in the financial market and over which the company has no control, at variable prices. This link to fluctuations and the fact that the stated prices are indicative must be mentioned in the offer.

Price increases within three months of the conclusion of the contract are only permitted if they result from statutory provisions.

Price increases after the expiry of three months after the conclusion of the contract are only permitted if they result from statutory or regulatory provisions.

  • they result from statutory or regulatory provisions; or
  • the consumer has the right to terminate the contract from the day the price increase takes effect.

According to Section 5(1) of the VAT Act 1968, the place of delivery is the country where the transport begins. In this case, the delivery takes place outside the EU. Therefore, the postal or courier service will charge the recipient import VAT and customs duties. Accordingly, no VAT will be charged to the company.

All prices are subject to printing and typographical errors. The company accepts no liability for the consequences of printing and typographical errors. In the event of a printing or typographical error, the company is not obliged to deliver the product at the incorrect price.

ARTICLE 10 - CONFORMITY AND WARRANTY

The company guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of quality and/or usability, and the statutory and/or regulatory provisions in force at the time of the conclusion of the contract. Where agreed, the company also guarantees that the product is suitable for use other than normal use.

A warranty provided by the company, manufacturer or importer does not affect the legal rights and claims that the consumer may assert against the company under the agreement.

Any defective or incorrectly delivered product must be reported to the company in writing within 14 days of delivery. The products must be returned in their original packaging and in new condition.

The company’s warranty period corresponds to the manufacturer’s warranty period. However, the company shall never be liable for the final suitability of the products for each individual use by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if

  • The consumer has repaired and/or altered the delivered products themselves or had them repaired and/or altered by third parties;
  • The delivered products have been exposed to abnormal conditions or have been improperly handled or contrary to the instructions and/or packaging of the trader;
  • The defect is wholly or partly the result of regulations laid down by the government regarding the nature or quality of the materials used.

ARTICLE 11 - DELIVERY AND PERFORMANCE

The company will exercise the utmost care when receiving and executing product orders.

The delivery address is the address that the consumer has provided to the company.

Subject to the provisions of Article 4 of these General Terms and Conditions, the company will execute accepted orders as quickly as possible, but no later than 30 days after the order, unless the consumer has agreed to a longer delivery period. If delivery is delayed or an order cannot be executed or only partially, the consumer will be informed of this no later than 30 days after the order. In this case, the consumer has the right to terminate the contract free of charge and to claim any damages.

In the event of termination in accordance with the foregoing paragraph, the company will refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination.

If the delivery of an ordered product proves impossible, the company will make every effort to provide a replacement item. At the latest upon delivery, it will be clearly and comprehensibly indicated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any right of withdrawal are borne by the company.

The company bears the risk of damage and/or loss of the products until the time of delivery to the consumer or a previously designated and known representative, unless otherwise expressly agreed.

ARTICLE 12 - FIXED CONTRACTS: DURATION, TERMINATION AND EXTENSION

Termination

The consumer may terminate an open-ended contract for the regular delivery of products (including electricity) or services at any time, subject to the agreed termination conditions and a notice period of no more than one month.

The consumer may terminate a fixed-term contract for the regular delivery of goods (including electricity) or the provision of services at the end of the agreed term, subject to the agreed termination conditions and a notice period of no more than one month.

The consumer may terminate the contracts referred to in the preceding paragraphs:

  • at any time, without being limited to termination at a specific time or for a specific period;
  • at least in the same way as they were concluded;
  • always with the same notice period as stipulated by the trader.

Extension

A fixed-term contract for the regular delivery of goods (including electricity) or services may not be tacitly extended or renewed.

Subject to the preceding paragraph, a fixed-term contract for the regular delivery of daily, news and weekly newspapers and magazines may be tacitly extended for a fixed period of no more than three months, whereby the consumer may terminate the extended contract at the end of the extension with a notice period of no more than one month.

A fixed-term contract for the regular delivery of goods or services may only be tacitly extended for an indefinite period if the consumer can terminate the contract at any time with a notice period of no more than one month; a notice period of no more than three months applies if the contract concerns the regular delivery of daily, news and weekly newspapers and magazines less than once a month.

A fixed-term contract for the regular delivery of daily or weekly newspapers and magazines (trial or introductory subscription) is not automatically continued and ends at the end of the trial or introductory period.

Contract duration

If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year, subject to a notice period of no more than one month, unless reasonableness and fairness prevent termination before the end of the agreed duration.

ARTICLE 13 - PAYMENT

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the start of the withdrawal period referred to in Article 6 paragraph 1. In the case of a service contract, this period begins after the consumer has received the contract confirmation.

The consumer is obliged to notify the company immediately of any inaccuracies in the payment data provided or communicated.

If the consumer fails to make payment, the company is entitled, subject to legal restrictions, to charge the costs previously communicated to the consumer.

ARTIKEL 14 - BEARBEITUNG VON BESCHWERDEN

Beschwerden über die Vertragserfüllung müssen dem Unternehmen innerhalb von 7 Tagen nach Entdeckung der Mängel durch den Verbraucher vorgelegt werden.

Beschwerden, die dem Unternehmen vorgelegt werden, werden innerhalb von 14 Tagen ab dem Datum des Eingangs bearbeitet. Wenn eine Beschwerde eine längere Bearbeitungszeit erfordert, antwortet das Unternehmen innerhalb von 14 Tagen mit einer Empfangsbestätigung und einem Hinweis auf das Datum, an dem der Verbraucher eine ausführlichere Antwort erwarten kann.

Kann die Beschwerde nicht gemeinsam gelöst werden, kommt es zu einem Streitfall, der dem Streitbeilegungsverfahren unterliegt.

Eine Beschwerde setzt die Verpflichtungen des Unternehmens nicht aus, es sei denn, das Unternehmen hat dies schriftlich anders angegeben.

Wenn eine Beschwerde für gerechtfertigt befunden wird, wird das Unternehmen die gelieferten Produkte nach eigenem Ermessen kostenlos ersetzen oder reparieren.

ARTICLE 15 - DISPUTES

Contracts between the trader and the consumer to which these General Terms and Conditions apply shall be governed exclusively by Dutch law, even if the consumer resides abroad.

ARTICLE 16 - PERSONAL DATA

Our Privacy Policy applies to the transmission of personal data through the shop. Please read our Privacy Policy.

ARTICLE 17 - ERRORS, INACCURACIES AND OMISSIONS

The information on our website or in the service may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery times and availability. We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the service or on any linked website is inaccurate at any time without prior notice (including after you have placed your order).

We are under no obligation to update, amend or clarify information in the service or on any linked website.

Company Information

Store name: Nuvoro Moda
Address: Paxtonstraat 3 N, Zwolle, Overijssel, 8013 RP, The Netherlands
Email: info@nuvoro-moda.com
Contact form: here
Telephone: +31657523926
License Number: 36600 

Customer Service Opening Hours:

Monday to Friday: 09:00 - 17:00
Saturday and Sunday:10:00 - 16:00