Privacy Policy
Last updated: September 5, 2025
This Privacy Policy describes how Nuvoro Moda (the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit www.nuvoro-moda.com (the “Site”), use our services, make a purchase there, or otherwise communicate with us regarding the Site (together the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by law.
How we collect and use your personal information
To provide the Services, we collect as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information do we collect?
The type of personal information we receive about you depends on how you interact with our Site and use our Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or could be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you submit directly to us through our Services may include:
- Contact Information – including your name, address, phone number, and email address.
- Order Information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information – including your username, password, security questions, and other information used for account security.
- Customer Support Information – including information you include in communications with us, such as when you send a message through the Services.
Certain features of the Services may require that you provide specific information about yourself. You may choose not to provide this information. However, this may result in your inability to use or access these features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.
Information we receive from third parties
We may also receive information about you from third parties, including vendors and service providers that collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the requested products or services in order to fulfill our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-party websites and links.
How we use your personal information
- Providing products and services. We use your personal information to provide you with the Services and to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other functions and features related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may use. In that case, Shopify processes your data in accordance with its Privacy Policy and Consumer Privacy Policy.
- Marketing and advertising. We may use your personal information for marketing and advertising purposes, such as sending marketing and promotional messages by email, SMS, or postal mail, and showing you advertisements for products or services. This may include the use of your personal information to better tailor the Services and advertising on our Site and on other websites. If you are located in the EEA, the legal basis for these processing activities is our legitimate interest in marketing our products under Art. 6(1)(f) GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account login information secure. We strongly recommend that you do not disclose your username, password, or other access credentials to any third party. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these processing activities is our legitimate interest in ensuring the security of our Site for you and other customers under Art. 6(1)(f) GDPR.
- Communicating with you and improving services. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest in being able to respond to you, provide you with effective services, and maintain our business relationship with you under Art. 6(1)(f) GDPR.
Cookies
Like many websites, we use cookies on our Site. Specific information about the cookies we use in connection with providing our store through Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), to conduct analytics, and to better understand user interaction with the Services (in our legitimate interest in operating, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the Services, products, and advertising on our Site and other websites.
Most browsers accept cookies by default. However, you can configure your browser to remove or reject cookies through browser controls. Please note that removing or blocking cookies may negatively affect your user experience and may cause some Services, including certain features and general functionality, to no longer function properly or be available. In addition, blocking cookies may not completely prevent us from sharing information with third parties such as our advertising partners.
How we share personal information
In certain circumstances, we may share your personal information with third parties for the purpose of fulfilling contracts, for legitimate purposes, and for other reasons consistent with this Privacy Policy. These circumstances may include:
- with vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
- with business and marketing partners to provide you with services and advertise to you. Our business and marketing partners use your data according to their own privacy policies.
- when you direct, request, or otherwise consent to us sharing certain information with third parties, for example, to ship you products or through your use of social media widgets or login integrations, and with your consent.
- with our affiliates or otherwise within our corporate group, in our legitimate interest of running a successful business.
- in connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the above purposes in “How we collect and use your personal information” and “How we share personal information”.
| Category | Categories of Recipients |
|---|---|
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We will not use or disclose this information to infer characteristics about you without your consent.
With your consent, we share personal information for the purpose of carrying out promotional and marketing activities as follows.
Third-party websites and links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction as to how it is used by us or by third parties. The inclusion of such links by us does not automatically constitute an endorsement of the content of such platforms or their owners/operators, except as disclosed in the Services.
Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request deletion of that information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under the age of 16 (as defined by applicable law).
Security and retention of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to send us sensitive or confidential information.
The length of time we retain your personal information depends on various factors, such as whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute and apply only in certain circumstances. In certain cases, we may deny your request to the extent permitted by law.
- Right of access/information: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to deletion: You may have the right to request that we delete personal information we hold about you.
- Right to rectification: You may have the right to request correction of inaccurate personal information we hold about you.
- Right to portability: You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances and with certain exceptions, to request the transfer of that information to a third party.
- Right to opt-out of sale, sharing, or targeted advertising: You may have the right to instruct us not to “sell” or “share” your personal information, or to object to the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws. Please note: If you visit our Site with a Global Privacy Control opt-out signal enabled, we will treat this, depending on your location, as an automatic request to opt-out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
- Restriction of processing: You may have the right to ask us to stop or restrict processing of your personal information.
- Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Right to appeal: If we deny your request, you may have the right to appeal our decision. You may do this by directly responding to our denial.
- Manage communication preferences: We may send you promotional emails, and you may opt-out of receiving them at any time by using the unsubscribe option displayed in our emails to you. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders.
You can exercise these rights as indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to your request. Under applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf. We may also require you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, you may, depending on your location, have the right to appeal our decision by contacting us at the contact details below or by filing your complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection authorities here.
International users
Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal information will also be processed by staff and external service providers and partners in those countries.
When we transfer your personal information to countries outside of Europe, we rely on recognized transfer mechanisms such as the European Commission’s standard contractual clauses or equivalent contracts of the relevant UK authority, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please call us or email us at info@nuvoro-moda.com or contact us at Paxtonstraat 3 N, Zwolle, Overijssel, 8013 RP, The Netherlands.
For purposes of applicable privacy laws, and unless otherwise expressly stated, we are the controller of your personal information.