Return & Refund Policy
This policy applies to the following country:
- United Kingdom
You have the right to cancel your order within 14 days of receiving it without giving any reason. After cancellation, you have a further 16 days to return your product.
Return Conditions
Product condition: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be returned in the original packaging.
Non-returnable items: Certain types of items, such as perishable goods, customised items or hygiene-sensitive products (such as cosmetics), cannot be returned.
Return Procedure
Contact us: To initiate a return, please contact our customer service at info@nuvoro-moda.com within 14 days of receiving your order. Please provide your order number and the reason for the return.
Receive return instructions: You will receive instructions and a return address after contacting customer service. The return address may vary depending on the product type or location, so it is important that you contact us before returning anything.
Return Costs
You are responsible for the direct costs of returning the goods.
Refund Procedure
Refund processing time: We aim to process refunds within 10 days of receiving your return.
Method of refund: Refunds will be made via the original payment method you used for the purchase.
Special Cases
Damaged or defective items: If you receive a damaged or defective item, please contact us immediately and send us photos of the damaged item. We will promptly arrange a replacement or refund.
Incorrect product received: If you accidentally received the wrong product, please also contact us so that we can send you the correct product at no additional cost.
Product not received: If your product has not arrived within the expected delivery time, please contact us so that we can check the situation and find an appropriate solution. It is possible that your order is still in transit. Please see our shipping policy here and check the status of your order on our tracking page here.
Change of mind: You can return any item within the specified period, provided it meets our return conditions.
Cancellation: You can cancel your order free of charge within 24 hours of placing it. If the order has already been dispatched, please wait until you receive the item and then follow the standard return procedure.
Exchanges: We do not accept exchanges. If you wish to exchange an item, please return the item you have and place a new order once your return has been approved. This ensures faster processing.
Company Information
Store name: Nuvoro Moda
Address: Paxtonstraat 3 N, Zwolle, Overijssel, 8013 RP, The Netherlands
Email: info@nuvoro-moda.com
Contact form: here
Telephone: +31657523926
License Number: 36600
Customer Service Opening Hours:
Monday to Friday: 09:00 - 17:00
Saturday and Sunday: 10:00 - 16:00